We called Nexus Chimney when our home inspector showed us drone photos that our chimney cap was damaged, rusting all over and allowing water to leak down the pipe into the fireplace. Nexus Chimney came out and assessed our situation at no charge and provided a fair estimate. We hired them to replace our chimney chase cover and cap to keep the water out and we now know stainless steel is just a better product to weather the elements. We even had them paint the rust stained siding boards since the previous owners had leftovers in the garage. The repair crew didn't hesitate and everything turned out better than we expected!
Would highly recommend them for your next project!!
Richard Wilms
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October 05, 2023
Nexus was professional, thorough, and timely from start to finish. At the initial inspection of our chimney, we were given a full set of options with absolutely no pressure on what to accept, and we were told how long it would take to fabricate the new chimney cap. When the chimney cap was received, Nexus called to schedule the installation with a specific date and time, and we received an email two days before installation to confirm the appointment. On the day of installation, Nexus arrived on time and completed the entire job in just two hours with no disruption to our daily routine and with no clean-up required on our part. Nexus even cleaned out one of our gutters that needed it. Very pleased.
Sara Victoria
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July 16, 2024
Nexus and Patrick were great to work with! We had a problem with a leaky chimney/mantelpiece due to water penetration through the bricks and cracks in the top, as well as a too-small cap. We got quotes from four different chimney companies, and due to the sharp angle of the roof and height of the chimney these were not cheap - but Nexus gave us the best price and confidence in their approach. They put every part of the service (powerwash, waterproofing, custom cap, corbeling, crown repair) as line items with details, in writing, and explained it all to us with photographs. The work was completed in a day (except for a complimentary removal of an old satellite dish that they came back to do). So far it has held up through 1 heavy rain storm, so we are hopeful that the summer storm season will go well. Definitely recommend them - and Patrick was so nice!
Jillian Schaefer
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June 11, 2024
So disappointed. Had them come out to look at a busted firebox panel. They said they could fix it, started out great about it, and the timing was so reasonable that I even referred my family to use them for a much bigger job. They replaced the panel just before Christmas and after waiting the prescribed amount of days (and then some) before burning, it cracked front to back. I spent weeks chasing them to let them know what happened, but gave more grace about not hearing back since it was around the new year. They finally came back, after weeks of calling/texting and replaced it again since it was under warranty, only to have it split down the middle again. Cut to June and after making them well aware of what happened right after and over the last several weeks, I haven’t heard anything. The replacement wasn’t cheap and their service is spotty and unreliable. Shame they don’t use more quality products or have better customer service….I’m now left with a cracked panel, for what?
David Stein
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April 02, 2024
I received a very high estimate from another company, and it was so crazy I posted it on our local listserv as a laugh. Which led to someone recommending Nexus. The owner, Patrick, did the estimate and was very straightforward. Their communication is first-rate, right down to sending photos of the before and after. I'm very pleased with their work.
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3501 Crittenden Ln Suite B, Holly Springs, NC 27540, USA
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We called Nexus Chimney when our home inspector showed us drone photos that our chimney cap was damaged, rusting all over and allowing water to leak down the pipe into the fireplace. Nexus Chimney came out and assessed our situation at no charge and provided a fair estimate. We hired them to replace our chimney chase cover and cap to keep the water out and we now know stainless steel is just a better product to weather the elements. We even had them paint the rust stained siding boards since the previous owners had leftovers in the garage. The repair crew didn't hesitate and everything turned out better than we expected! Would highly recommend them for your next project!!
Nexus was professional, thorough, and timely from start to finish. At the initial inspection of our chimney, we were given a full set of options with absolutely no pressure on what to accept, and we were told how long it would take to fabricate the new chimney cap. When the chimney cap was received, Nexus called to schedule the installation with a specific date and time, and we received an email two days before installation to confirm the appointment. On the day of installation, Nexus arrived on time and completed the entire job in just two hours with no disruption to our daily routine and with no clean-up required on our part. Nexus even cleaned out one of our gutters that needed it. Very pleased.
Nexus and Patrick were great to work with! We had a problem with a leaky chimney/mantelpiece due to water penetration through the bricks and cracks in the top, as well as a too-small cap. We got quotes from four different chimney companies, and due to the sharp angle of the roof and height of the chimney these were not cheap - but Nexus gave us the best price and confidence in their approach. They put every part of the service (powerwash, waterproofing, custom cap, corbeling, crown repair) as line items with details, in writing, and explained it all to us with photographs. The work was completed in a day (except for a complimentary removal of an old satellite dish that they came back to do). So far it has held up through 1 heavy rain storm, so we are hopeful that the summer storm season will go well. Definitely recommend them - and Patrick was so nice!
So disappointed. Had them come out to look at a busted firebox panel. They said they could fix it, started out great about it, and the timing was so reasonable that I even referred my family to use them for a much bigger job. They replaced the panel just before Christmas and after waiting the prescribed amount of days (and then some) before burning, it cracked front to back. I spent weeks chasing them to let them know what happened, but gave more grace about not hearing back since it was around the new year. They finally came back, after weeks of calling/texting and replaced it again since it was under warranty, only to have it split down the middle again. Cut to June and after making them well aware of what happened right after and over the last several weeks, I haven’t heard anything. The replacement wasn’t cheap and their service is spotty and unreliable. Shame they don’t use more quality products or have better customer service….I’m now left with a cracked panel, for what?
I received a very high estimate from another company, and it was so crazy I posted it on our local listserv as a laugh. Which led to someone recommending Nexus. The owner, Patrick, did the estimate and was very straightforward. Their communication is first-rate, right down to sending photos of the before and after. I'm very pleased with their work.