Tar Heel Basement Systems

3333 Air Park Rd, Fuquay-Varina, NC 27526, USA

About Tar Heel Basement Systems

4.8 / 5

from reviews

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    Walter Michelin
    -
    May 08, 2024

    Edit: the company reached out after submitting this review and is trying to make things right, but I will leave things as is until things are resolved. Poor communication, poor craftsmanship, overpriced! My family has been having problems with our crawlspace being musty. I hired Tarheel as they had great reviews and were priced as a quality provider. Took Tarheel Basement Systems 3 visits to get their handiwork up to par, they even told me they fired their first crew. They broke my furnace on the first visit and I had to have an emergency HVAC tech come out to fix as it was below freezing. They had horrible internal communications. I’m still very upset about my experience with them. My crawlspace is still musty to boot. Giving them 2 stars instead of 1 because they at least came back 2 additional times, but they overall did a horrible job. They tried to collect payment before the job was done several times. Hire this company if you want to pay a lot and not have your problems solved. The cosmetic issues in the photos attached were ultimately resolved, but after 2 revisits. What a joke. Now my crawlspace is sealed and it looks nice but it’s still musty. Waste of money. Can you imagine trying to collect after this craftsmanship?

    Rayne Woodcock
    -
    April 28, 2024

    I called Tarheel Basement Systems about some soft spots in my floor. They sent out an inspector within a week. Michael was up front and honest from the start, showing us pictures of the insulation and measurements of humidity levels in the crawl space. We decided on repairing the sub floor and encapsulating the crawl space. Melita was super helpful with financing. When the day of installation came, the foreman, Ray M, walked the site with me to make sure we were all on the same page and provided pictures at the end of every day showing the progress and gave me an updated timeline of the project. His team, Jorge and Greg, were both incredibly respectful and efficient at their work. I couldn’t have asked for more transparency throughout the project, and I highly recommend Tarheel Basement Systems.

    George Roach
    -
    May 11, 2024

    We could not be more pleased with the extensive work that was done to our property. Each crew assigned to the various phases of the project did an outstanding job and were very respectful. The crew of Josue, Derrick and Dominique that completed our job today did an excellent job and were great to work with. Other previous crew members Gus, Felipe and Anthony were equally excellent. Ben was great in diagnosing the issues and handling the contracts. He was very responsive to our needs. Thanks to all!

    Brian Wenrich
    -
    March 22, 2024

    We had a driveway drain and exterior sump installed. The initial install didn’t meet the mark so they came out and redid the driveway drain from beginning to end in order to make sure it was installed properly. The “A” Team of De’Vonta and Matt did a lions share of the install on day one and then were helped out by Cody on day two. I’m much happier now with this finished project in and ready for all the rain that hits us here in the Piedmont. A special thanks to De’Vonta for his flexibility and team leadership during the job.

    Rick Davis
    -
    April 24, 2024

    TAR HEEL Basement Systems totally resolved my driveway issues in half a day. Pete H came by and did a great job explaining their services and how they could stabilize and level my driveway. He quickly sized up the issues and worked up the right solution at the right price. A few weeks later, Randall C and Zach B arrived as scheduled and wasted no time drilling, injecting and leveling my driveway with precision. They also dressed and sealed all the cracks and were very willing to answer my questions or concerns throughout the process. The professionalism of these three guys made a big impression on me and reflects very favorably on THBS. I will gladly recommend THBS based entirely on my experience with these three gentlemen. Thank you all again.

    Tar Heel Basement Systems

    Our Address

    3333 Air Park Rd, Fuquay-Varina, NC 27526, USA

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